Customer Feedback

When it comes to buying a policy online

92% of customers agreed or strongly agreed that it was easy to make a payment.*

88% of customers agreed or strongly agreed that the website was easy to use.*

When it comes to making a claim

87% of customers said that it was easy to do business with us.**

90% of customers said that they were satisfied with their overall claims handling experience.**

*Source: Provident Insurance - Questionnaire. Data based on 655 respondents who bought a policy online between 1 September 2016 and 31 December 2016.

**Source: Service Tick – Survey. Data based on 609 repondents between 1 December 2016 and 31 December 2016.

Patricia from Capplebarrow
"Brilliant.  Not often do you find reasonable car insurance which you don't feel ripped off by.  Very easy to navigate website.  Will recommend"

Brendan from Towcester
"You were the cheapest quote and are have an easy web portal to use."

Martin from Redruth
"Overall, this was just about the best site for insurance quotation and explanation I've come across."

James from Lanark
"Would have liked to have been able to use a PayPal option"


Alasdair from Middlesbrough
"Difficulty setting password"

Mark from Crawley
"Still cannot view or print my documents"

Clive from Tilbury
"Everything was easy to understand and I was able to insure my vehicle straight away."

Claire from Swindon
"Although easy to navigate and understand, the website was a little repetitive in asking for details. Other than that, everything was cool beans!"

Customer panel

Your feedback is important to us. If you'd like to join our customer panel and be entered into a prize draw to win vouchers worth between £20 and £250 click here.

Terms and Conditions

Why Choose Us?

  • Over 50 years' experience of providing UK car insurance
  • ICS ServiceMark accredited with Distinction
  • UK based contact centre
  • 24/7 accident and claims helpline

Great Cover

Our cover is rated 5 Star which means you get an excellent product with a comprehensive range of features and benefits

Great Service

ICS Servicemark

We’ve been awarded the ServiceMark with Distinction, the highest accolade given by the ICS, which recognises our commitment to and achievement in providing great customer service

Safe and Secure

We have a number of checks to ensure we're only offering cover to honest customers, so we can maintain low premiums

Policy documents

View our policy documents for more information about what we cover.

These documents are relevant to all policies taken out after 1st November 2018. If your policy was purchased earlier than this please visit the My Account area for your most up to date documents.