We’ve tried our best to make sure our website is accessible and easy to use and read. This page explains a few ways you can adapt our website to suit your needs.

This website is compatible with the most popular browsers and has been optimised to give our customers the best online experience that we can. This website has also been designed to be mobile friendly, which means that you'll enjoy the same online experience on both desktop and mobile platforms. 


We've used Open Sans font on our website as this is easy to read on screen. We've also chosen colours to provide a good contrast with the background.

Text size

You can use some quick keyboard shortcuts to make the text on your screen larger or smaller. 

If you are using a PC hold down the ‘Ctrl’ button and press the ‘+’ button to zoom in and the ‘-‘ (minus) button to zoom out. On a MAC press the Apple key ‘⌘’ and ‘+’ sign to zoom in, and the ‘-‘ (minus) to zoom out.

Braille, large font and audio material

If you need to have our documents in Braille, large font or audio, we’re always happy to help. Just email us at with your name, address, and which documents you'd like in an alternative format.

We welcome any feedback on how we can improve our website. If you can suggest any improvements, or if you have any problems while visiting our site, please contact us.


Please visit our Privacy Policy if you'd like more information on how we share your personal information. If you've any concerns about our use of your information you can get in touch with us either by phone, e-mail or post.

How to contact us

Here are the details you need:

Call us:
03300 240 123

Phone lines are open:
Monday - Thursday: 08:30 - 20:00
Friday: 08:30 - 18:00
Saturday: 09:00 - 16:00

E-mail us:

Write to us:  
Provident Insurance
PO Box 847
Dean Clough

Last updated: 13/07/2016

Help, I'm stuck!

Click here to see our list of FAQ’s

Question mark

Click here to see our list of FAQ’s

Or call us on: 03300 240 123

Why Choose Us?

  • Over 50 years' experience of providing UK car insurance
  • ICS ServiceMark accredited with Distinction
  • UK based contact centre
  • 24/7 accident and claims helpline

Great Cover

Our cover is rated 5 Star which means you get an excellent product with a comprehensive range of features and benefits

Great Service

ICS Servicemark

We’ve been awarded the ServiceMark with Distinction, the highest accolade given by the ICS, which recognises our commitment to and achievement in providing great customer service

Safe and Secure

We have a number of checks to ensure we're only offering cover to honest customers, so we can maintain low premiums

Policy documents

View our policy documents for more information about what we cover.

These documents are relevant to all policies taken out after 1st November 2018. If your policy was purchased earlier than this please visit the My Account area for your most up to date documents.